Frequently Asked Questions
Answers about IntelliWallet: security, backups, moving to a new phone, pricing, and the open-source core.
Why do I even need a password manager?
Reusing the same password everywhere means one leaked site can expose all your accounts. A password manager lets every account have its own strong, unique password while you only remember one: your master password. IntelliWallet generates and stores the rest, encrypted, on your device.
Why should I trust an offline app with something this sensitive?
Because you don’t have to take our word for it. IntelliWallet has no server, no account, and no cloud sync — your vault never leaves your device unless you export it yourself. And the entire encryption and storage engine, iwcore, is open source under the MIT license, so anyone — you, a security researcher, or a competitor — can read exactly how your data is protected. Check your phone’s app permissions: IntelliWallet doesn’t need network access to work, because it never uses one for your vault.
What happens if I forget my master password?
Your vault is only decryptable with your master password — there is no hidden recovery method, backdoor, or ‘reset via email’ option, because there is no server to hold a backdoor on. If you forget it, your data cannot be recovered by anyone, including us. This is the trade-off of real encryption: store your master password somewhere safe you control, the same way you’d protect a house key.
What happens if I lose my phone, or it breaks?
Your data is encrypted, so whoever finds your phone can’t read it without your master password. But you also won’t have your data anymore unless you made a backup. IntelliWallet creates automatic local backups on your device, and we strongly recommend occasionally exporting one to somewhere safe (your computer, an encrypted USB stick) so a lost or broken phone doesn’t mean lost data.
How do I move my passwords to a new phone without a cloud account?
Open Backup in IntelliWallet, create a manual backup, then export that file to wherever you like — a cable transfer, a cloud storage app you already trust, or a USB drive. On your new phone, install IntelliWallet and open that backup file. It takes a couple of minutes. We wrote a full walkthrough if you’d like more detail.
Is IntelliWallet really free? What does Premium add?
Yes — encryption, unlimited entries and folders, templates, 2FA codes, biometric unlock, themes, and automatic local backups are free forever, with no ads and no account required. An optional annual Premium subscription adds convenience features: instant search, favorites, manual/custom backup schedules, history & restore, and data export (PDF/CSV/JSON/XML). Pricing depends on your country and app store, and is always shown in the app before you pay.
Will my data ever leave my device?
Not unless you explicitly send it somewhere — by exporting a backup, sharing a single entry, or turning on optional iCloud/Google Drive backup in Settings (off by default). IntelliWallet itself makes no network calls related to your vault content.
Can I use Face ID or fingerprint instead of typing my master password every time?
Yes. Biometric unlock is a faster way to unlock a session that’s still protected by your master password underneath — it’s handled by your device’s secure hardware (Secure Enclave / Android Keystore), not stored by the app. The biometric cache automatically expires after a while, and you’ll be asked for your full master password again periodically.
What languages does IntelliWallet support?
The app is fully translated into 28 languages, including right-to-left layout support for Arabic, Hebrew and Persian. Pick a language in Settings, or leave it on ‘System default’ to follow your device.
Is IntelliWallet open source?
The core engine, iwcore, which handles encryption, storage, search, backups and exports, is fully open source under the MIT license and published on crates.io. Anyone can audit it, or use it to build their own client. The Flutter app shell around it is proprietary.
I found a bug or have a feature idea — where do I report it?
Please open an issue on our GitHub issue tracker, or email us at info@intellisoftalpin.com.