Frequently Asked Questions

Reusing the same password everywhere means one leaked site can expose all your accounts. A password manager lets every account have its own strong, unique password while you only remember one: your master password. IntelliWallet generates and stores the rest, encrypted, on your device.

Because you don’t have to take our word for it. IntelliWallet has no server, no account, and no cloud sync — your vault never leaves your device unless you export it yourself. And the entire encryption and storage engine, iwcore, is open source under the MIT license, so anyone — you, a security researcher, or a competitor — can read exactly how your data is protected. Check your phone’s app permissions: IntelliWallet doesn’t need network access to work, because it never uses one for your vault.

Your vault is only decryptable with your master password — there is no hidden recovery method, backdoor, or ‘reset via email’ option, because there is no server to hold a backdoor on. If you forget it, your data cannot be recovered by anyone, including us. This is the trade-off of real encryption: store your master password somewhere safe you control, the same way you’d protect a house key.

IntelliWallet is the continuation of NS Wallet, which was later acquired by IntelliSoftAlpin eG and rebranded. Unfortunately, the lifetime Premium sold in the NS Wallet days could not cover the ongoing cost of developing, maintaining and supporting the app over the years. After the acquisition, the realistic choice was a hard one: stop developing the app, or move to a sustainable model. We chose to keep the app alive. We know this change can feel unfair if you bought a lifetime license back then, and we are sincerely sorry about it: it was the only way to keep the app developed, maintained and supported for the years ahead. The good news: you do not have to buy anything to keep using IntelliWallet. Everything essential is free forever: encryption, unlimited entries and folders, templates, 2FA codes, biometric unlock and automatic local backups. The optional annual Premium subscription only adds extra conveniences, such as instant search, favorites, flexible backup schedules, history with restore, and data export.

IntelliWallet is the same app, updated and renamed, so your data can come along. Create a backup in NS Wallet, then open that backup file in IntelliWallet: on Android you can share the backup .zip with IntelliWallet or open it from a file manager, and on iOS you can open it from Files or Mail. Before anything is replaced, IntelliWallet automatically saves a safety backup of your current wallet. Very old NS Wallet backups are supported too, you will need the password you used at the time the backup was created. If a backup refuses to open, update to the latest version of IntelliWallet: an issue with restoring old backups has been fixed.

Your data is encrypted, so whoever finds your phone can’t read it without your master password. But you also won’t have your data anymore unless you made a backup. IntelliWallet creates automatic local backups on your device, and we strongly recommend occasionally exporting one to somewhere safe (your computer, an encrypted USB stick) so a lost or broken phone doesn’t mean lost data.

Open Backup in IntelliWallet, create a manual backup, then export that file to wherever you like — a cable transfer, a cloud storage app you already trust, or a USB drive. On your new phone, install IntelliWallet and open that backup file. It takes a couple of minutes. We wrote a full walkthrough if you’d like more detail.

Yes, install IntelliWallet on as many devices as you like. There is no automatic sync, because there is no server: to bring another device up to date, export a backup on one device and open it on the other. Many people keep a main device and refresh the second one from a backup every now and then. It is a couple of minutes of manual work, and in return no copy of your vault ever sits on someone else’s server.

Yes. A backup contains your vault database exactly as it is stored on your device: encrypted with AES-256 and protected by your master password. That is why you can safely keep an exported backup on your computer or a USB stick: without your master password, nobody can read the file. It is also why you must remember that password: a backup does not replace it.

Not yet. Today IntelliWallet can only import its own backups (including backups from the old NS Wallet app), so entries from other password managers need to be added manually. We know how much this matters to people switching from another app, and we take that request seriously.

No, IntelliWallet currently does not act as a system autofill provider, and no other app can read anything from your vault. To use a password, open IntelliWallet, tap the value to copy it, then paste it where you need it. Sensitive fields stay hidden on screen until you choose to reveal them.

Yes, definitely. System autofill and passkey support are both firmly on our roadmap, together with a native desktop experience, better imports from other password managers, and more. See the full roadmap for everything that is done and planned.

Yes — encryption, unlimited entries and folders, templates, 2FA codes, biometric unlock, themes, and automatic local backups are free forever, with no ads and no account required. An optional annual Premium subscription adds convenience features: instant search, favorites, manual/custom backup schedules, history & restore, and data export (PDF/CSV/JSON/XML). Pricing depends on your country and app store, and is always shown in the app before you pay.

Nothing happens to your data, it stays intact on your device. If the subscription is not renewed, only the Premium conveniences switch off: search, favorites, manual backups and custom schedules, history with restore, and exports. Everything essential keeps working for free, including encryption, unlimited entries, automatic weekly backups, 2FA codes and biometric unlock. Renew whenever you like and the Premium features come back.

The subscription is managed entirely by your app store, not by us: cancel it anytime in your App Store or Google Play subscription settings, and it will simply not renew at the end of the paid year. On a new phone, sign in with the same store account, install IntelliWallet, and use Restore previous purchase in Settings to get Premium back at no extra cost. Refunds are also handled by Apple and Google under their store policies.

Not unless you explicitly send it somewhere — by exporting a backup, sharing a single entry, or turning on optional iCloud/Google Drive backup in Settings (off by default). IntelliWallet itself makes no network calls related to your vault content.

Yes. Biometric unlock is a faster way to unlock a session that’s still protected by your master password underneath — it’s handled by your device’s secure hardware (Secure Enclave / Android Keystore), not stored by the app. The biometric cache automatically expires after a while, and you’ll be asked for your full master password again periodically.

Yes, and it is free. Add a TOTP field to any entry and scan the QR code a website shows when you enable two-factor authentication. IntelliWallet will then generate the same rotating codes as Google Authenticator and similar apps (the RFC 6238 standard), only on your device. One piece of advice: keep fresh backups if you store 2FA codes in your vault, because losing the vault would also mean losing access to those codes.

The app is fully translated into 28 languages, including right-to-left layout support for Arabic, Hebrew and Persian. Pick a language in Settings, or leave it on ‘System default’ to follow your device.

IntelliWallet is developed and maintained by IntelliSoftAlpin eG, a company registered in Liechtenstein. That gives the app a home with a Swiss-grade privacy tradition, and since Liechtenstein is also a member of the European Economic Area (EEA), strict European privacy law (GDPR) fully applies. If you would like to follow what we are working on, we regularly publish news and guides on our blog.

The core engine, iwcore, which handles encryption, storage, search, backups and exports, is fully open source under the MIT license and published on crates.io. Anyone can audit it, or use it to build their own client. The Flutter app shell around it is proprietary.

Please open an issue on our GitHub issue tracker, or email us at support@intelliwallet.io.